IRS and Nebraska Dept of Revenue

IRS Taxpayer Assistance Centers are your source for personal tax help when you believe your tax issue cannot be handled online or byphone, and you want face-to-face assistance.

If you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you're more comfortable talking with someone face-to-face, visit your local Taxpayer Assistance Center where you can spread out your records and talk with an IRS representative across the counter. No appointment is necessary - just walk in. If you prefer, you may call a local number (see chart, below) to learn about available and alternate services, and to reschedule appointments with IRS personnel. If you have an ongoing, complex tax account problem or a special need, such as a disability, an appointment may be requested. All other issues will be handled without an appointment.

Notes from the IRS: Before visiting your local office click on “Services Provided” in the chart below to see what services are available. Services may vary from site to site. You can get these services on a walk-in, non-advance appointment basis.

Caution: Many of our offices are located in Federal Office Buildings. These buildings may not allow visitors to bring in cell phones with camera capabilities.

Multilingual assistance is available in every office.  Hours of operation are subject to change.

The phone numbers in the chart may not be toll-free for all locations. When you call, you will reach a recorded business message with information about office hours, locations and services provided in that office. You may leave a message to request an appointment for help resolving a tax issue or to reschedule an existing appointment. You will receive a return call within two business days. If face-to-face assistance is not a priority for you, you may also get help with IRS letters or resolve tax account issues by phone, toll free at 1-800-829-1040 (individuals) or 1-800-829-4933 (businesses).
IRS Taxpayer Assistance Centers
City Street Address Days/Hours of Service Telephone* 
Lincoln 100 Centennial Mall N.
Lincoln, NE 68508 

Monday-Friday - 8:30 a.m. - 4:30 p.m.

Services Provided

(402) 473-4680 
Norfolk 208 N. Fifth St.
Norfolk, NE 68701 

Monday-Friday - 8:30 a.m. - 4:30 p.m.
(Closed for lunch 1:00 p.m.-2:00 p.m.)

Services Provided

(402) 371-1503 
North Platte 300 E. Third St.
North Platte, NE 69101 

Monday-Friday - 8:30 a.m. - 4:30 p.m.
(Closed for lunch 12:00 noon - 1:00 p.m.)

Services Provided

(308) 532-8810 
Omaha 1616 Capitol Avenue
Omaha, NE 68102 

Monday-Friday - 8:30 a.m. - 4:30 p.m.

Services Provided

(402) 233-7232
Scottsbluff 2001 Broadway 
Scottsbluff, NE 69361 

Monday-Friday - 8:30 a.m. - 4:30 p.m.
(Closed for lunch 12:00 noon - 1:00 p.m.)

Services Provided

(308) 635-3435 

Nebraska Taxpayer Assistance Offices

Omaha
Nebraska State Office Building
1313 Farnam Street
Omaha, NE 68102-1871
Telephone 402-595-2065
 
Lincoln
Nebraska State Office Building
301 Centennial Mall South
PO Box 94818
Lincoln, NE 68509-4818
Telephone 402-471-5729

Taxpayer Assistance offices in Norfolk, North Platte, and Scottsbluff are open for walk-in assistance from 8:00 a.m. until noon, Monday through Friday.
Lincoln and Omaha offices are open from 8:00 a.m. until 5:00 p.m., Monday through Friday.
For assistance at other  
times of the day, or to make 
 
an appointment, 
 
call (800) 742-7474 
 
(toll free in NE and IA), 
 
or (402) 471-5729.  Contact the Nebraska Department of Revenue by phone at 800-742-7474 (toll free in NE & IA) or 402-471-5729, or visithttp://www.revenue.ne.gov/index.html